Terms and conditions

**TERMS AND CONDITIONS**

1. Introduction

Welcome to our entertainment business. This document contains the Terms and Conditions ("T&C") under which our company provides its services. These services include, but are not limited to, offering various entertainment events in the interior of the Amazon ("Services"). Please read these Terms and Conditions carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to be bound by these Terms and Conditions.

2. Effective Date

These Terms and Conditions are effective as of July 1, 2023. These terms may be updated from time to time, with the updated version superseding this version. We will notify you of any updates, and your continued use of our services after such notification constitutes your agreement to be bound by the updated Terms and Conditions.

3. Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the country of operation. You agree that any legal action or proceedings arising out of these Terms and Conditions or in connection with this will be brought exclusively in the competent courts/tribunals in the city of our primary office location in the country of operation.

4. Limitation of Liability

Under no circumstances will our company, its directors, employees, agents, suppliers, or affiliates be liable for any direct, indirect, incidental, consequential, special or exemplary damages arising in connection with the use of our Services, even if advised of the possibility of such damages. This includes, but is not limited to, personal injury, loss of data, income or profit, loss of or damage to property, and claims of third parties.

You understand that the interior of the Amazon is a remote and potentially dangerous area with inherent risks. Our company is not responsible for any injury, loss, or damage you may suffer as a result of your participation in our events.

5. Rules of Conduct

You agree to comply with all applicable laws, rules, and regulations, and respect all applicable local, state, national, and international laws while using our Services.

- You will not participate in any activity that is dangerous or potentially harmful to you or others.

- You will not harm or disturb the local flora, fauna, or communities.

- You will follow all instructions provided by our guides or employees during the events.

- You will not take any actions that could harm the reputation or operations of our company.

Violation of these rules of conduct may result in immediate termination of your access to our Services, at our sole discretion, and you may be held responsible for any damages or losses that occur as a result of such violation.

By using our Services, you confirm that you understand and agree to these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use our Services.

6. Refund Policy

Our company offers a refund policy for the convenience and protection of our customers. We understand that circumstances can change, and we aim to be as flexible as possible within the constraints of our business model.

- Full Refund: You are eligible for a full refund of the amount paid for our Services if you cancel your reservation at least seven (7) days before the start date of the event or trip. To initiate this, you must directly contact our customer service team, and the cancellation must be confirmed in writing. Upon successful cancellation, the full amount will be refunded to your original method of payment.

- No Refund: If you cancel your reservation less than seven (7) days before the start date of the event or trip, you will not be eligible for a refund. This policy reflects the costs incurred in planning and reserving the event or trip.

All refunds will be processed within fourteen (14) business days from the day on which we receive notice of the cancellation.

Please note that this refund policy is an integral part of these Terms and Conditions and by agreeing to these T&Cs, you also agree to be bound by this refund policy.

Exceptions to this policy may be considered on a case-by-case basis at our company's sole discretion. In exceptional circumstances, we may, but are under no obligation to, offer a partial or full refund outside of the periods defined above.

7. Indemnification

You agree to indemnify, defend, and hold harmless our company, its directors, employees, agents, and affiliates from any and all claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of our Services or your violation of these Terms and Conditions.

8. Privacy Policy

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms and Conditions by reference, describes how we collect, use, and protect your personal information. Please review our Privacy Policy before using our Services.

9. Intellectual Property Rights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, and written and other materials that appear as part of our Services are copyrights, trademarks, and/or other intellectual properties owned, controlled or licensed by us. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, or exploit in any way, in whole or in part, any of the contents without our prior written consent.

10. Health and Safety Requirements

Prior to participating in our events, you must meet certain health and safety requirements. These may include, but are not limited to, certain fitness levels, vaccinations, and adherence to safety instructions. It is your responsibility to understand and meet these requirements, and your participation in our events signifies your assertion that you meet these standards.

Please note that our organization prioritizes the safety and well-being of all attendees. While we strive to provide a secure environment, we rely on the cooperation of all participants to ensure a positive experience for everyone. We remind all attendees to act responsibly and to refrain from engaging in any activities that may jeopardize their safety or the safety of others.

We maintain a zero-tolerance policy towards illegal drug use, possession, or distribution. Attendees are expected to adhere to all laws and regulations regarding drug use. Any individual found in violation of these policies will be subject to removal from the event and may face legal consequences.

Your cooperation in adhering to these guidelines is greatly appreciated, and we thank you for helping us create a safe and enjoyable environment for all participants.

11. Dispute Resolution

Any disputes arising out of or related to these Terms and Conditions or our Services will be resolved through final and binding arbitration, rather than in court. The arbitration will be conducted by a neutral arbitrator, in accordance with the rules of the competent arbitration body, and judgment on the arbitration award may be entered into any court having jurisdiction thereof.

By using our Services, you confirm that you understand and agree to these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use our Services.